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Refund Policy

If you are not happy with the quality of our product or are experiencing delivery issues, please call our team to discuss a resolution on 02 9160 7638 or email admin@10estate.com.au

Refund Policy on our Fresh Produce

  1. Please note that not all orders will be refunded or replaced; each case will be assessed individually . Where we deem the customer to not be at fault, we will provide a refund OR replacement, but not both.
  2. 10'S Estate will not refund or replace product where incorrect or misleading information has been supplied and 10'S Estate is not at fault.
  3. Any complaints regarding quality for fresh product must be lodged within 2 days of receiving your order.
  4. Quality complaints regarding freshness must be lodged within 7 days of receiving your order.
  5. If you are unhappy with the quality of any of our 10'S Estate products, we ask that you provide photographic evidence to admin@10estate.com.au. Please include pictures which clearly show quality concerns.
  6. For fresh product, please include a photo of the white sticker on the side of the lid which indicates variety and further info for our Quality Assurance team to investigate.
  7. 10'S Estate will not offer a refund or replacement if a customer is not happy with the size of their cherries.

Refund our on Event Ticket

  1. If you wish to change the date / time of your booking, please email admin@10estate.com.au.
  2. Should your circumstances change, and you are unable to attend an event, you must contact 10'S Estate by no later than 2 days prior to your booked ticket date.
  3. Should you cancel less than 2 days prior to booked ticket date, no refund will be payable.